E-ZPASS
E-ZPass Electronic Toll Collection at the Rainbow, Whirlpool Rapids
and Lewiston – Queenston Bridges
What is E-ZPass?
E-ZPass is an electronic toll collection technology that makes traveling more convenient and helps reduce traffic congestion at the Niagara Falls Bridge Commission’s 3 crossings.
Conventional toll collection methods require you to deposit coins, tickets, and tokens at toll plazas. This hurts highway capacity because the number of vehicles that can be processed at toll plazas is limited.
With E-ZPass, account information on an electronic tag installed in your car is read by a receiving antenna in the toll lane and the toll is electronically deducted from your prepaid toll account balance. All tolls are collected in U.S. dollars.
What are the benefits?
1.) Makes traveling more convenient. Your E-ZPass will work in all E-ZPass lanes provided by U.S. toll authorities affiliated with E-ZPass. Click here for a complete list.
2.) Helps reduce traffic congestion.
3.) Helps reduce fuel consumption.
4.) Dedicated toll lanes for E-ZPass members only.
How to become an E-ZPass member
Becoming a member is easy! Click here to begin the online enrollment process. To obtain a tag follow the online enrollment process or to purchase an E-ZPass On – the Go tag Click here for a list of retail establishments where tags are available or visit one of our Exchange House Currency Exchange booths located on the Canadian Rainbow Bridge Plaza or the Queenston Bridge Canadian Plaza.
When you enroll, you will be an E-ZPass member of the New York State Thruway Authority.
E-ZPass Program Frequently Asked Questions (FAQs)
The E-ZPass New York Customer Service Center has an extensive resource of frequently asked questions available online to help educate and inform current account holders and potential enrollees. Visit www.e-zpassny.com to access these FAQs directly, or click on the specific question topic links below for more details:
• General E-ZPass Information
• Opening an Account
• Account Updates
• Statements
• Payments
• Vehicles & Tags
• E-ZPass Plus
• Violations
• Closing An Account
ExpressPass and E-ZPass (Non-commercial only)
Both ExpressPass, (Niagara Falls Bridge Commission’s electronic toll program) and E-ZPass will be accepted at the Rainbow and Lewiston-Queenston Bridges. It isn’t necessary to have both since E-ZPass and ExpressPass receive the same discount. If both tags are displayed in the vehicle the E-ZPass tag will read first therefore your ExpressPass account will never be charged. Click here to find out how to get an ExpressPass account refund. The Niagara Falls Bridge Commission cannot transfer your ExpressPass account balance to your E-ZPass account. Please be aware that all E-ZPass tolls are paid in U.S. dollars only.
Nexus/Toll and E-ZPass
Both Nexus/Toll, (Niagara Falls Bridge Commission’s electronic toll program) and E-ZPass will be accepted at the Rainbow and Lewiston-Queenston Bridges. It isn’t necessary to have both since E-ZPass and Nexus/Toll receive the same discount. If both tags are displayed in the vehicle the E-ZPass tag will read first therefore your Nexus/Toll account will never be charged. Click here to find out how to get an Nexus/Toll account refund. The Niagara Falls Bridge Commission cannot transfer your Nexus/Toll account balance to your E-ZPass account. Please be aware that all E-ZPass tolls are paid in U.S. dollars only.
Your Nexus card is an approved form of identification for crossing the border using the special lanes and we recommend that you continue to renew your card every five years.
Nexus and E-ZPass at Whirlpool Bridge
A NEXUS card will continue to be required at the U.S. and Canadian entrance to the Whirlpool Bridge. On the U.S. end of the bridge where toll is charged the Nexus card must be shown first. The card will be validated for passage and the toll will be taken from your Nexus/Toll account balance if there is a balance remaining. If there is no account balance then your E-ZPass account will be charged for the toll. The Niagara Falls Bridge Commission cannot transfer your Nexus/Toll account balance to your E-ZPass account. Please be aware that all E-ZPass tolls are paid in U.S. dollars only.
Managing your E-ZPass account
Customers can access their account information, make payments, return tags, and address service issues via the following options:
• Online – www.e-zpassny.com
• Fax – 1-718-390-9772
• Telephone – 1-800-333-8655 1-800-333-8655 (Available 24/7, with CSC representatives accessible M-F from 7AM-7PM, and Sat 8AM-2PM)
• Postal Correspondence – E-ZPass CSC, PO Box 15187, Albany, NY 12212-5185
• Mail Payments ($USD) – E-ZPass CSC, PO Box 15185, Albany, NY 12212-5185
• Return Tags – E-ZPass CSC, PO Box 149001, Staten Island, NY 10314-9001
*Note: Check paying customers should reference their account numbers on individual payments and all E-ZPass related correspondence. To request a lost PIN simply contact the New York Customer Service Center via telephone at 1-800-333-8655